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Support Systems & Returns
FAQs, Live Chats, 24*7 support over phone & via email are an absolute must, if you want to compete with the best in the eCommerce business. If your website is relatively smaller and you can not afford the extra personnel, then perhaps an FAQ system coupled with a support ticket mechanism will serve you. In fact we just talked about how to setup a helpdesk with WordPress and shared some awesome themes with you (you can even add your helpdesk to your current website if you have WordPress multisite capabilities).
That 63% of respondents who had a live chat reported that they are likely to return Country Email List to the site, 62% were fairly certain that they were likely to purchase from the site again and 38% of respondents completed purchases during an ongoing live chat. SO if you don’t want to setup a separate helpdesk, you can turn to live chat plugins.
wordpress-live-chat-plugin-wpexplorer
INFO & DOWNLOADVIEW THE DEMO
By far one of the best live chat plugins is Live Chat for WordPress (convenient huh). What makes this a great option for any small business is the fact that it is a plugin (as opposed to a service), so there are no monthly recurring costs for using it. Just install, customize your skin and enable your chat console to start helping customers.
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發表於 11:39:06